QUALITY AND SAFETY

Fitness quality and safetyINSTALLATION PLACEMENT: Designing the placement of the equipment is sometimes important to create an inviting and social atmosphere. Due to the different characteristics of each location there is no standard solution. The placement of Norwell equipment should therefore be done considering the characteristics of the location. However, in general Norwell recommends that the equipment is placed facing each other, creating a platform for social interaction. Other options are as well to place the equipment near areas with already existing activity and to place it relatively close to each other making switching model easy.

MAINTENANCE: In order to prevent malfunctions and conform with warranty, all Norwell equipment has to be maintained according to the maintenance guide. Please see the official Norwell maintenance guide for more details.

QUALITY: One of the main strengths of the Norwell equipment is it high quality. While the inspiration for outdoor fitness equipment has come from China, the quality has been adapted to Scandinavian standards. Norwell was one of the first outdoor fitness manufacturers in Europe, which now has provided us with years of experience in fine-tuning our quality. Now, we see a low level of warranty claims, which shows how good the quality has gotten. The pipes are much thicker than the average equipment and all the moving parts have been specially designed to higher durability.

 

NORWELL SERIES WARRANTY

STAINLESS STEEL 316L & powder coating

WARRANTY: 30 years against failure due to material or manufacturing defects and corrosion breakthrough on pipes, foundations and welds.

RUBBER, PLASTIC AND MOVING PARTS: 10 year warranty against failure due to material or manufacturing defects and corrosion breakthrough on all moving parts, and against failure due to material or manufacturing defects on plastic and rubber parts.

WARRANTY COVERAGE: The warranties above do not cover:
• Surface corrosion.
• Surface corrosion as a result of wear and tear.
• Damages as a result of vandalism.
• Damages as a result of insufficient or lack of maintenance.

Warranty coverage requires compliance with the descriptions for installation and maintenance as provided by Norwell Outdoor Fitness.

 

STAINLESS STEEL 316L

WARRANTY: 25 years against failure due to material or manufacturing defects and corrosion breakthrough on pipes, foundations and welds.

RUBBER, PLASTIC AND MOVING PARTS: 10 year warranty against failure due to material or manufacturing defects and corrosion breakthrough on all moving parts, and against failure due to material or manufacturing defects on plastic and rubber parts.

WARRANTY COVERAGE: The warranties do not cover:

  • Surface corrosion
  • Surface corrosion as a result of wear and tear
  • Damages as a result of vandalism
  • Damages as a result of insufficient or lack of maintenance.

Warranty coverage requires compliance with the descriptions for installation and maintenance as provided.

 

STAINLESS STEEL 304 & powder coated

WARRANTY: 20 years against failure due to material or manufacturing defects and corrosion breakthrough on pipes, foundations and welds.

RUBBER, PLASTIC AND MOVING PARTS: 10 year warranty against failure due to material or manufacturing defects and corrosion breakthrough on all moving parts, and against failure due to material or manufacturing defects on plastic and rubber parts.

WARRANTY COVERAGE: The warranties do not cover:

  • Surface corrosion
  • Surface corrosion as a result of wear and tear
  • Damages as a result of vandalism
  • Damages as a result of insufficient or lack of maintenance.

Warranty coverage requires compliance with the descriptions for installation and maintenance as provided.

 

STAINLESS STEEL 304

WARRANTY: 15 years against failure due to material or manufacturing defects and corrosion breakthrough on pipes, foundations and welds.

RUBBER, PLASTIC AND MOVING PARTS: 10 year warranty against failure due to material or manufacturing defects and corrosion breakthrough on all moving parts, and against failure due to material or manufacturing defects on plastic and rubber parts.

WARRANTY COVERAGE: The warranties do not cover:

  • Surface corrosion
  • Surface corrosion as a result of wear and tear
  • Damages as a result of vandalism
  • Damages as a result of insufficient or lack of maintenance.

Warranty coverage requires compliance with the descriptions for installation and maintenance as provided.

 

STANDARD HIGH QUALITY EQUIPMENT: ZPC (Zinc coated & Powder Coated)

WARRANTY: 10 years against failure due to material or manufacturing defects and corrosion breakthrough on pipes, foundations and welds.

RUBBER, PLASTIC AND MOVING PARTS: 10 year warranty against failure due to material or manufacturing defects and corrosion breakthrough on all moving parts, and against failure due to material or manufacturing defects on plastic and rubber parts.

WARRANTY COVERAGE: The warranties do not cover:

  • Surface corrosion
  • Surface corrosion as a result of wear and tear
  • Damages as a result of vandalism
  • Damages as a result of insufficient or lack of maintenance.

Warranty coverage requires compliance with the descriptions for installation and maintenance as provided.

 

WARRANTY CONDITIONS REPAIR AND REPLACEMENT

First 12 Months – free freight with labour costs at Imagination Play’s discretion.

After 12 Months – freight chargeable with labour costs at Imagination Play’s discretion.

Warranty only applies if products have been installed and maintained correctly.

No coverage for wear and tear, accidents, aesthetic issues or vandalism.

 

WARRANTY CLAIMS: Regardless of version and model, when faced with a malfunction on equipment the procedure is to contact us and…

  • Take pictures and/or record video clips of the problem.
  • Write a description of the problem.
  • Send the pictures/video clip and description to our sales and technical department.
  • Outdoor Fitness Australia will then evaluate the malfunction and determine according to the warranty specification and previous experience whether the problem is a manufacturing defect. Please note that vandalism is not a manufacturing defect, and should be treated as an insurance matter.

 

EQUIPMENT DURABILITY

QUALITY: One of the main strengths of the Norwell equipment series is high quality. While the inspiration for outdoor fitness equipment has come from China, the quality has been adapted to Scandinavian standards. Norwell was one of the first outdoor fitness manufacturers in Europe, which now has provided us with years of experience in fine-tuning our quality. Now, we see a low level of warranty claims, which shows how good the quality has gotten. The pipes are much thicker than the average equipment and all the moving parts have been specially designed to higher durability.

 

 


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